Main duties

• Handle customers’ routine enquiries regarding the Bank’s standard tariff, deposit interest rates and general exchange rate information.
• Deal with customers’ general account queries, arrange inter account transfers and order statements.
• Co-ordinate set up, amendment and cancellation of regular payments instructions.
• Deal with inward and outward payments (including obtaining necessary customer authorities).
• Communicate with customer in a proper business language and corporate ethics.
• Obtain and action customer requests for International Payment through Trade Finance Department and/or other relevant centers.

Prerequisites

• Minimum HSC or any other equivalent qualifications

Skills

• Strong analytical and financial interpretation skills.
• Clear written and verbal communication.
• Attention to detail and accuracy in documentation.
• Teamwork and collaboration with cross-functional teams.
• Proficiency in MS Excel, PowerPoint, and financial modeling tools.
• Adaptability and eagerness to learn in a fast-paced environment.